TM Unifi Customer Service Number: Navigating Assistance and Support for Unifi Users - Ini Adalah Bellarina Natasya | Bella Jamal TM Unifi Customer Service Number: Navigating Assistance and Support for Unifi Users


TM Unifi Customer Service Number: Navigating Assistance and Support for Unifi Users

In our digitally interconnected world, efficient customer service is paramount, especially for users of Unifi and TM Malaysia. Many users often find themselves questioning the accessibility and reliability of customer service when encountering technical issues or needing assistance. This article aims to answer the common query, "Is Unifi customer service 24-hour call?" while delving into the customer service options provided by TM Malaysia.

Is unifi customer service 24-hour call

Is Unifi Customer Service 24-hour Call?

The accessibility of Unifi customer service at any time of the day is a primary concern for users. As of the latest available information, Unifi customer service typically operates during standard business hours, usually from 8 am to 5.30 pm on weekdays. While not a 24/7 service, Unifi is committed to providing prompt and effective assistance within its operating hours.

Unifi users can reach out to the customer service team through various channels, including phone calls, emails, and online chat support. It's crucial to stay updated on Unifi's customer service hours by checking the official website or contacting the customer service hotline directly for the most accurate information.

TM Malaysia Customer Service Overview

Telekom Malaysia Berhad (TM) stands as a leading telecommunications company in Malaysia, offering various services, including internet connectivity through its Unifi brand. Recognizing the significance of reliable customer service, TM Malaysia has established a robust support system to address user queries and concerns.

TM Malaysia Customer Service

TM Malaysia offers multiple channels for customer support to cater to diverse user preferences. These channels include:

1. Customer Service Hotline: TM Malaysia provides a dedicated customer service hotline for users to seek assistance directly from a customer service representative during standard business hours.
  • Dial 100 from local fixed lines and mobile numbers
  • Dial +603 2106 3001 from international lines

Operating hours
  • Technical Assistance: 8.00am to 10.00pm (Daily)
  • Product & Services, Order Management & Billing Enquiries: 8.00am to 5.30pm (Daily)
  • Directory Assistance 103: 8.00am to 5.30pm (Monday to Friday) Closed during National Public Holidays.

2. Online Chat Support: TM Malaysia's website features an online chat support option; unifi Live Chat Maya, allowing users to engage with support representatives in real-time for immediate assistance. This platform is available 24 hours daily. You can use the browser or through myunifi app.

3. Email Support: Users can reach out to TM Malaysia through email for non-urgent matters. TM typically responds to emails promptly, addressing queries and providing solutions.

Read more: Cara Setting Hotspot unifi mobile (Webe) Pada iPhone, Samsung, Huawei

Expanding Digital Channels through Unifi Facebook Page and Unifi X Account

In addition to traditional channels, Unifi users can leverage digital platforms for customer service: 

1. Unifi Facebook Page: Unifi maintains an active presence on Facebook, providing users with an additional avenue for seeking support. Users can send messages, post queries, and receive assistance through the platform.

Unifi Facebook Page: weareunifi
Available from 9.00 am to 12.00 am midnight daily.

2. Unifi X Account: Unifi X, the premium service offered by UNIFI, often comes with enhanced customer service features. Users with Unifi X accounts may have access to dedicated support channels, ensuring a personalized and efficient resolution to their concerns.

Unifi X account (Twitter); Yunni
Available from 9.00 am to 12.00 am midnight daily.

Ensuring a Smooth Customer Experience

For Unifi and TM Malaysia users seeking efficient customer service, here are some tips for a smooth experience:

1. Check Official Channels: Always refer to the official Unifi and TM Malaysia websites for the most accurate and updated information regarding customer service hours and contact details.

2. Provide Detailed Information: When reaching out to customer service, furnish detailed information about the issue at hand to help support representatives understand and address the problem effectively.

3. Leverage Digital Platforms: Explore Unifi's Facebook page (weareunifi), and Unifi X account (Twitter); Yunni for additional support options in the digital realm. Available from 9.00 am to 12.00 am midnight daily.

4. Use Online Resources: Explore online resources such as FAQs, EASYFIX troubleshooting guides, and community forums provided by Unifi and TM Malaysia. These resources may offer valuable information to assist in resolving common issues independently.


In summary, although Unifi customer service is not accessible 24/7 via phone, TM Malaysia remains dedicated to delivering support during standard business hours. Users can reach out through conventional communication channels and, in this digital age, take advantage of Unifi's Facebook page and Unifi X account for more comprehensive assistance. By staying well-informed and making use of the diverse support options at their disposal, both Unifi and TM Malaysia users can confidently address technical challenges for home broadband, ensuring a seamless online experience.

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Bella Jamal

Hi! Bella Jamal is a part-time blog writer of Ini Adalah Bellarina Natasya. A long time ago graduated from the National University of Malaysia with a degree in Bachelor of Chemistry, now working as a Social Media Professional for Telco company. For any opportunities, can contact me at

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