In our digitally interconnected world, efficient customer service is
paramount, especially for users of
Unifi and TM Malaysia.
Many users often find themselves questioning the accessibility and reliability
of customer service when encountering technical issues or needing assistance.
This article aims to answer the common query, "Is Unifi customer service
24-hour call?" while delving into the customer service options provided by TM
Malaysia.
Is Unifi Customer Service 24-hour Call?
The accessibility of Unifi customer service at any time of the day is a
primary concern for users. As of the latest available information, Unifi
customer service typically operates during standard business hours, usually
from 8 am to 5.30 pm on weekdays. While not a 24/7 service, Unifi is committed
to providing prompt and effective assistance within its operating hours.
Unifi users can reach out to the customer service team through various
channels, including phone calls, emails, and online chat support. It's crucial
to stay updated on Unifi's customer service hours by checking the official
website or contacting the customer service hotline directly for the most
accurate information.
TM Malaysia Customer Service Overview
Telekom Malaysia Berhad (TM) stands as a leading telecommunications company in
Malaysia, offering various services, including internet connectivity through
its Unifi brand. Recognizing the significance of reliable customer service, TM
Malaysia has established a robust support system to address user queries and
concerns.
TM Malaysia offers multiple channels for customer support to cater to diverse
user preferences. These channels include:
1. Customer Service Hotline: TM Malaysia provides a dedicated
customer service hotline for users to seek assistance directly from a customer
service representative during standard business hours.
- Dial 100 from local fixed lines and mobile numbers
- Dial +603 2106 3001 from international lines
Operating hours
- Technical Assistance: 8.00am to 10.00pm (Daily)
- Product & Services, Order Management & Billing Enquiries: 8.00am to 5.30pm (Daily)
- Directory Assistance 103: 8.00am to 5.30pm (Monday to Friday) Closed during National Public Holidays.
2. Online Chat Support: TM Malaysia's website features an online chat
support option;
unifi Live Chat
Maya, allowing users to engage with support representatives in real-time for
immediate assistance. This platform is available 24 hours daily. You can use the browser or through myunifi app.
3. Email Support: Users can reach out to TM Malaysia through email
for non-urgent matters. TM typically responds to emails promptly, addressing
queries and providing solutions.
- Unifi Home: help@tm.com.my
- Unifi Mobile: mobile@tm.com.my
Expanding Digital Channels through Unifi Facebook Page and Unifi X Account
In addition to traditional channels, Unifi users can leverage digital
platforms for customer service:
1. Unifi Facebook Page: Unifi maintains an active presence on
Facebook, providing users with an additional avenue for seeking support.
Users can send messages, post queries, and receive assistance through the
platform.
Unifi Facebook Page: weareunifi
Available from 9.00 am to 12.00 am midnight daily.
2. Unifi X Account: Unifi X, the premium service offered by UNIFI,
often comes with enhanced customer service features. Users with Unifi X
accounts may have access to dedicated support channels, ensuring a
personalized and efficient resolution to their concerns.
Unifi X account (Twitter); Yunni
Available from 9.00 am to 12.00 am midnight daily.
Ensuring a Smooth Customer Experience
For Unifi and TM Malaysia users seeking efficient customer service, here
are some tips for a smooth experience:
1. Check Official Channels: Always refer to the official Unifi and
TM Malaysia websites for the most accurate and updated information
regarding customer service hours and contact details.
2. Provide Detailed Information: When reaching out to customer
service, furnish detailed information about the issue at hand to help
support representatives understand and address the problem effectively.
3. Leverage Digital Platforms: Explore Unifi's Facebook page
(weareunifi), and Unifi X account (Twitter); Yunni for additional
support options in the digital realm. Available from 9.00 am to 12.00 am
midnight daily.
4. Use Online Resources: Explore online resources such as FAQs,
EASYFIX
troubleshooting guides, and community forums provided by Unifi and TM
Malaysia. These resources may offer valuable information to assist in
resolving common issues independently.
Conclusion
In summary, although Unifi customer service is not accessible 24/7 via
phone, TM Malaysia remains dedicated to delivering support during standard
business hours. Users can reach out through conventional communication
channels and, in this digital age, take advantage of Unifi's Facebook page
and Unifi X account for more comprehensive assistance. By staying
well-informed and making use of the diverse support options at their
disposal, both Unifi and TM Malaysia users can confidently address
technical challenges for home broadband, ensuring a seamless online experience.
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